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De-escalation and Conflict Resolution for Social Service Providers

April 20 @ 9:00 am - 12:00 pm


de-escalation &
conflict resolution for social service providers


thursday, april 20, 2023


9:00 am – 12:00 pm PST





This virtual workshop describes everyday communication skills that can be utilized in the workplace to nurture peaceful conflict resolution as well as detailing more concentrated efforts during an interaction with an agitated individual to de-escalate and support safety. Based on best practices established by trauma-informed and equity-centered practices and psychological science, participants will learn how to assess situations, implement safety measures, apply de-escalation techniques, repair relationships, and debrief after incidents.


Learning Objectives

By the end of this virtual workshop, participants will be able to:

  • Define escalation, de-escalation, and conflict resolution
  • Identify the characteristics of escalated behaviors and examine why they occur
  • Consider the impact of system oppression and the importance of cultural humility in de-escalation and conflict resolution practices
  • Discuss benefits of promoting regulation, connectedness & collaborative problem solving
  • Plan and implement strategies for self-regulation, co-regulation and de-escalation

our speaker

Erin Hawkins

Erin Hawkins joined the Hanna Institute as Co-Director in October 2018. A dedicated community health and social justice advocate, Erin previously served as Director of Community Health at the Petaluma Health Care District. She is a proud member of the Board of Directors of COTS, an active Rotarian, and deeply involved in efforts to improve health equity in Sonoma County.

Erin received a Bachelor of Arts in International Development from the University of California, Berkeley, and a Master of Science in Community Development from the University of California, Davis. She resides in Santa Rosa with her husband and two sons.

continuing education units

3 credits/units are availablefor the following positions:

  • LMFT
  • LCSW
  • LPPC
  • LEP
  • RN

These courses meet the qualifications for hours of continuing education credit for LEPs as required by the California Board of Behavioral Sciences. The Hanna Institute, 129871, is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFT, LCSW, LPPC, and LEP. The Hanna Institute maintains responsibility for this program and its content.

The California Board of Registered Nursing has approved the County of Sonoma-Department of Health as a continuing education course provider. Provider No. CEP 12787. This course is approved for 3 BRN CE contact hours.

who should join us?

  • youth serving professionals
  • mental health providers
  • registered nurses
  • parents and caregivers

thank you to our partners


April 20
9:00 am - 12:00 pm
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