At the Community Mental Health Center in Hanna, Lucy is the Quality Assurance Coordinator. She works under the guidance of the Compliance Manager and Clinical Director to ensure Hub services meet the highest standards. With over ten years of hospital experience in various roles, Lucy excels in customer service, insurance verification, case management, and patient financial assistance. She is bilingual and well-versed in both government and commercial insurance plans.
As a wellness ambassador, she is passionate about contributing to a greater cause. Inspired by her teenage son and the youth that Hanna serves, she wants to ensure that individuals served by the Center receive the coverage and services they need to thrive.