De-escalation and Conflict Resolution
Delivery: Live in-person or live virtual
- Trauma-responsive communication skills that can be utilized with anyone, anywhere, for peaceful conflict resolution.
- Tools to help manage crises, increase safety, and limit the use of force when working with agitated and potentially aggressive individuals.
- Assess situations, implement safety measures, apply techniques, and debrief after incidents, based on best practices.
Learning Objectives
By the end of this course, participants will be able to:
- Define escalation, de-escalation, conflict resolution and acute crisis
- Identify the characteristics of escalated or crisis behaviors and examine why they occur
- Discuss benefits of promoting regulation, connectedness & collaborative problem solving
- Plan and implement strategies for self-regulation, co-regulation and de-escalation
- Practice applying verbal de-escalation techniques to real scenarios from their workplace
Helping you help others
Hanna Institute equips and empowers individuals and organizations with the trauma-informed tools they need to help people in their community.
- Our bilingual and bicultural trainings place equity at the center of our work.
- Coursework approved for continuing education credit for a variety of professionals.