Community Health Navigator_ Mental Health Hub
FLSA Classification: Non-Exempt
Reports to: Senior Director _MHH
Date Updated: 3.21.2023
The Community Health Navigator’s responsibilities include coordinating care and providing supports that help clients achieve good health practices and wellbeing through access to health and social services. Primary responsibilities include facilitating health improvement, health promotion, health program development and support, disease prevention activities, and coordination with regional programs and other partners within the community. The ideal candidate is someone who likes to work with a team, is familiar with local community resources, and has experience working in a community health setting.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide support, referrals, and follow-up to clients on caseload.
- Provide mental health education in the community as well as one-on-one
- Speak with diverse populations about health and mental health in a way that is sensitive and culturally responsive.
- Encourage and support clients on caseload with self-management and self-care skills.
- Provide basic needs assistance to families including, but not limited to, organizational skills, accessing community support systems and resources, increasing client skills in income and employment areas, and increasing client knowledge of health and nutrition information.
- Identify high-risk patients and refer to psychosocial services.
- Assist clients in accessing county and community health services through help in making medical, dental, or mental health appointments.
- Provide hands-on enrollment assistance and/or assisting patients with forms and applications.
- Collaborate with service providers, community resources, agencies, providers, and families.
- Make presentations at partner agencies and table at community events.
- Assist clients with navigation of the health and mental health system and processes
- Assist with health screenings and assessments in the community
- Meet all mandated reporting requirements.
- Document all interactions with clients within 24-48 hours for billing/internal communication purposes.
- Complete all paperwork required.
- Carry a caseload of 18-24 cases.
- Other duties as assigned.
- Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins utilizing culturally competent, strength-based strategies.
- Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
- Demonstrates a high level of compassion, kindness, respect, and cultural sensitivity
- Strong problem-solving skills: self-motivated, resourceful, and flexible
- Excellent interpersonal, verbal, and written skills. Ability to communicate with people from diverse backgrounds with authenticity and without judgment
- Knowledge and experience providing trauma-informed care.
- Motivational interviewing skills.
- Conduct oneself in internal and external settings in a way that reflects positively on Hanna Center as an organization.
- Work in a team-oriented environment with a number of professionals with different work styles and support needs.
- Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
- Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
- Maintain strict confidentiality with client care.
- Ability to effectively present information to others, including other employees and community partners.
- Lived experience that aligns with one or more vulnerable/underresourced communities in Sonoma Valley
- Dependable in attendance and good time management to complete tasks.
Education and Experience:
- High school diploma or GED.
- Valid driver’s license and access to reliable transportation (mileage is reimbursable) with the ability to be insured.
- Community Health Worker Certificate or one year of work experience in a community health or social service setting, preferably in the Sonoma Valley
- Knowledge of or the ability to learn community resources.
- Ability to interact effectively with community agencies and to advocate for clients needing services.
- Comfort with discussing sensitive topics such as sexuality, interpersonal violence, financial issues, and substance abuse.
- Proficient in Microsoft office Word, Excel, Outlook.
- This position requires the ability to sit, bend, squat, stoop, and walk-up flight of stairs and be able to safely lift 50 pounds and carry 20 pounds. Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls. COVID19 Vaccination+ booster or verified religious/medical exemption.
- Must be able to operate a computer, printer, calculator, and telephone communication.
- Planning and Organizing
- Responsible use of Resources
- Communication/Building Relationships
- Results Driven
- Diversity, Equity, Inclusion and Belonging (DEIB)
- Problem Solving
- Typical office environment. Based on business needs, your responsibilities may require offsite meetings, conferences, or training.
Affirmative Action/EEO statement
Hanna is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.